Thanks to the randomly-selected 1,365 people in Boone and Callaway Counties who took time to answer our questionnaire, we have a better sense of what we’re doing right and where we can improve. The information will also be valuable when we begin drafting our next long-range strategic plan.
We used ETC Institute, an Olathe, Kansas research firm, that does studies for public libraries and municipalities all across the country. Here are some of their findings.